Terms and Conditions
Last updated: 13 October 2026
These terms apply when you order from Meenkara on meenkara.com. By placing an order you agree to them. They include how we deliver and how we handle problems with an order.
Order confirmation
An order is accepted once we confirm it by receipt, official email or message. We start processing only after confirmation.
Payment
We may ask for full payment before we prepare or dispatch an order.
Prices
Our prices can change with the season, availability, size and quality of the catch. Prices are set for each city, so you see the price for the city you choose. Any extra charge for a change you ask for after we confirm your order will be billed separately.
Natural variation
Fish and other natural products differ in size, weight, texture and colour. These differences are normal and are not defects.
Cancellation
You cannot cancel an order once we have started processing it. See Refund and replacement below for what you can change before that.
Shipping and delivery
Where we deliver
We deliver to Bengaluru, Chennai, Coimbatore, Mysuru and Hyderabad. Choose your city (and your area in Bengaluru) on the website before you order.
Delivery time
Orders are usually delivered the next day, depending on your location. In Tamil Nadu, delivery is same day or next day, based on distance. In Bengaluru, delivery is next day. If your district is connected by train, you can collect your order at your nearest railway station.
We do not offer same-day delivery from the catch. That would mean storing fish for a day or two, and we do not do that. We buy fresh fish from the coast and deliver it the next day to keep it pure and fresh.
How your order travels
Fish is cleaned the way you ask and packed in thermocol boxes with air-tight packaging and ice. It travels by cold-storage vehicle, bus, train or ST courier, depending on your city and the day, so it stays cold on the way.
Minimum order
Fresh and seasonal sea fish have a minimum order of 2 kg.
Delivery, packing and cutting charges
Delivery, packing and cutting are charged together at ₹70 per kg of your order. Every started kilo counts as a kilo, so a 2 kg order is ₹140 and a 2.25 kg order is ₹210. The charge is shown at checkout and in your order confirmation. To ask for a suitable delivery time, contact our team.
Special days and bulk orders
We deliver for festivals, family functions, birthdays and other occasions. Pre-book your order in advance and we will plan the catch for your date. We also take bulk orders for hotels, restaurants and special events. Please contact us with your quantity and date.
Delays
We take care to deliver on time, but weather at sea, a short catch or a courier problem can delay an order. We will tell you if that happens, and we are not responsible for delays outside our control.
Refund and replacement
Fresh fish and other seafood are perishable, so we handle problems at the time of delivery.
Check when it arrives
Please open and check your order when it is delivered. If a product is damaged, spoiled or not what you ordered, tell us immediately by phone or WhatsApp on +91 75400 93811, or by email at contact@meenkara.com. A clear photo and your order number help us resolve it faster.
What we do
If a product is damaged or spoiled, we will give you a replacement or a refund after we verify the problem. Please report it as soon as your order is delivered, so we can help you quickly.
After delivery
Because seafood is perishable, we cannot accept complaints raised after the order has been delivered and accepted.
Natural variation is not a defect
Size, weight, texture and colour vary naturally between catches and batches. This is normal and is not a reason for a replacement or refund.
Changes and cancellations
You can update or cancel an order before it is packed and dispatched. Contact us straight away. Once processing has started, the order cannot be cancelled. If we cannot supply an item or cannot deliver to your address, we will tell you and refund what you paid for it.
How refunds are paid
A refund goes back to the payment method you used. Your bank or payment provider may take a few days to show it.
Limit of liability
Our liability is limited to the value of the order. We are not liable for indirect losses, such as lost profits.
Changes to these terms
We may change these terms at any time. The version on this page is the one that applies.
Contact
Meenkara, 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indira Nagar, Bengaluru - 560038. Phone +91 75400 93811. Email contact@meenkara.com.